Protocol App FAQ

OCMCA Protocol App Troubleshooting

If you are having trouble with the new protocols syncing to your iPhone or iPad, you need to turn off iCloud Backup for the OCMCA Protocols App. This can prevent the app from receiving updates from the server.

Instructions

Turn off iCloud backup for the Protocol App

Go to Settings > iCloud Backup.
Click on the backup under All Device Backups.

iCloud Backup Settings

Scroll to find the app and toggle the button to off.
Confirm to Delete.

Toggle Backup Off

Uninstall the App.
Restart your phone.
Reinstall the App.

Note: Following these steps should resolve issues with the OCMCA Protocols App syncing updates from the server.